Your return window opens the moment your order is marked as delivered. You have 48 hours from that point to request a return.
Message us on WhatsApp within 48 hours of your order being marked delivered, with your order number.
Describe the issue and attach clear photos of the item and any damage or defect.
We review your request within 24 hours and let you know if it's approved, along with return shipping instructions.
Once we receive and inspect the returned item, your refund is processed within 5-7 business days.
If you're unsure whether your issue qualifies, reach out before your window closes.
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